SPMS / MTB

SPMS / MTB is a sophisticated and highly proficient Enterprise Product Catalogue (EPC) / Product Lifecycle Management (PLM) solution, which allows a Communication Service Provider (CSP) to have orderly and complete control over its product portfolio.

SPMS / MTB addresses the needs of CSPs seeking to secure and enhance their market positions - moreover, it allows CSPs to understand and effectively manage the underlying product set, while at the same time it enables more flexibility around managing customer preferences and experiences.

SPMS / MTB is a robust and mature solution, which has been in constant development and commercially available since 2003.

It is deployed in a growing number of CSPs worldwide, and is equally capable of supporting mobile telephony, landline (fixed) telephony, Internet services, subscription TV services, leased lines, etc. as well as combinations of the above (double, triple, quadruple play).

The solution has adopted a dual branding strategy: it’s branded as either SPMS or MTB, depending on the client and / or the market it’s addressed to.

• SPMS (Service & Product Management System) is the mainstream solution branding and the one that is communicated in most markets and clients.

• MTB (Master Tariff Book) is an alternative branding with which the solution is marketed to some specific CSPs and markets.

The Telecom Operator market currently faces fierce competition which is lowering margins. Moreover, converging technologies are making product differentiation problematic.

Facing these difficulties, CSPs are discovering that delivering innovative, profitable products at a lower cost and in less time is an increasingly demanding task.

SPMS / MTB is about taking control over these challenges and providing CSPs (operating in either developed or developing markets) with the tools to succeed in this ever-changing landscape.

SPMS / MTB has been twice awarded the TM Forum SID Conformance Certification.

The TM Forum certification establishes SPMS / MTB as a major EPC / PLM solution for CSPs on a worldwide level, while at the same time it emphasizes the advanced capabilities and characteristics that SPMS / MTB incorporates.

• SPMS / MTB (Product Version 6.0) - SID Conformance Certification (Information Framework Version 21.0) - Certification Date: September 2021. (LINK TO SPMS / MTB v.6.0 TM FORUM PAGE)

• SPMS / MTB (Product Version 4.0) - SID Conformance Certification (Information Framework Version 14.0) - Certification Date: April 2015. (LINK TO SPMS / MTB v.4.0 TM FORUM PAGE)

• Telecom Operators need to address urgent and rapidly changing market conditions.

• Sophisticated and highly intensified business competition must be encountered efficiently and effectively.

• Introduction of new and more complex offerings, rate plans, promotions and services must be continuous.

• Telecom Operators need to always provide accurate and up to date information to its customers.

• Constant coordination between involved departments is needed.

• Mobile and Fixed Telecom Operators must satisfy their customer needs through an extended portfolio of services.

• Technological advancements and convergence in the Telecom Industry lead to the establishment of innovative services that must be rapidly incorporated into new products.

• Better and more efficient communication / cooperation between cross-functional stakeholders.

• Rapid response to frequently changing market conditions.

• Introduction / alteration of rate plans and services can be accelerated dramatically.

• Less mistakes, higher productivity, more efficient time management.

• Empowerment of marketing department.

• Centralization of product management.

• Work flow execution optimization.

• Operator compliance with external audits & industry regulations.

SPMS / MTB offers significant advantage to a company, but also gives other enterprise systems great value by enabling the sharing of product information throughout the organization.

From product initialization through delivery to final customers, SPMS / MTB can integrate with business operations, trigger innovation, and support new product strategies.

SPMS / MTB functions as a central hub for all CSP departments seeking up-to-date product information.

Indicative involved departments and organizational units are:

• Product Management 

• Product Development 

• Information Technology

• Financial 

• Cost Control 

• Customer Care 

• Audit 

• Regulatory 

• Shops / e-Commerce / other sales channels

Moreover, SPMS / MTB feeds business systems with management-approved charging specifications such as:

• Postpaid & Prepaid Billing 

• Revenue Assurance 

• IVR 

• DWH 

• ERP 

• Intranet / Internet / Extranet 

• CRM

• e-Commerce

• Web Site

SPMS / MTB acts as a single repository for all Products and Services, in order to avoid effort and data duplication across departments and systems.

By using SPMS / MTB, a CSP can establish a holistic view of all organization processes and comply with industry regulations.