Certifications

IST is a quality-oriented organization, focused extensively on the needs of its enterprise-level clients. Moreover, IST is engaged in meeting all certification requirements that enterprise-level clients ask from their preferred IT partners.

As part of our continued effort to enhance our service offerings, we have been certified for the following worldwide ISO standards.

ISO 9001:2008
Quality
Management System

 

Since 2004, we are ISO 9001 certified by Lloyd's Register Quality Assurance (LRQA), a subsidiary of the Lloyd's Register Group. ISO 9001 is the internationally recognised Quality Management System (QMS), providing a number of significant benefits to the organization:

 

  • Improved product, process and service quality.

  • Increased customer satisfaction levels.

  • Competitive advantage.

  • Clear demonstration of our commitment to quality.

  • Increased profit potential and market share.

  • Better utilisation of our time though improved resource management.

  • Saves on spending time and money on recurring problems, with many problems being resolved permanently first time round.

  • Proof that we provide consistent, reliable and fit for purpose solutions.

  • Improves the customer / supplier relationship by responding proactively to customer feedback.

  • Issues are identified and resolved quicker, in many cases without the customer even knowing.

  • Improves job satisfaction as employees are clear about what to do and how it is to be done.

  • Boosts morale and motivation through improved training capabilities.

 

Regular surveillance visits and certificate renewal visits every three years make sure that our QMS continues to meet the requirements of the standard.

ISO 14001:2004
Environmental
Management System

 

Since 2008, we are ISO 14001 certified by Lloyd's Register Quality Assurance (LRQA), a subsidiary of the Lloyd's Register Group. ISO 14001 is the internationally recognized Environmental Management System (EMS), providing a number of significant benefits to the organization:

 

  • Signifies the organization's environmental commitment and helps ensure its performance is managed and improved.

  • Helps the organization to make better use of its resources.

  • It enables the organization to work with companies who put an emphasis on environmentally friendly business entities and initiatives.

  • It helps reduce the impact of our business activities on the environment through best practice management.

  • Reassures customers who take an active interest in environmental performance that they are working with a company which promotes a shared environmental ethos.

  • Proof that we are maintaining a forward thinking, environmentally aware organisation that fulfills its corporate social responsibility.

  • Increases the motivation of our environmentally conscious employees.

  • Increases environmental awareness amongst the entire workforce.

  • Actively reduces environmental risks and prevents incidents to both employees and the local environment.

 

Regular surveillance visits and certificate renewal visits every three years make sure that our EMS continues to meet the requirements of the standard.

ISO 27001:2013
Information Security
Management System

 

Since 2013, we are ISO 27001 certified by Lloyd's Register Quality Assurance (LRQA), a subsidiary of the Lloyd's Register Group.

ISO/IEC 27001 aims to ensure that adequate controls addressing confidentiality, integrity and availability of information are in place to safeguard the information of interested parties. These include customers, employees, trading partners and the needs of society in general.

Unprotected systems are vulnerable to all kinds of threats, such as computer-assisted fraud, sabotage and viruses. These threats can be internal or external, and both accidental or malicious. Breaches in information security can allow vital information to be accessed, stolen, corrupted or lost. By adopting the ISO 27001 standard, we minimize business risk by ensuring controls are in place to reduce the probability of security threats and to avoid system weaknesses being exploited.

Regular surveillance visits and certificate renewal visits every three years make sure that our Information Security Management System (ISMS) continues to meet the requirements of the standard.

ISO 22301:2012
Business Continuity
Management System

 

Since 2015, we are ISO 22301 certified by Lloyd's Register Quality Assurance (LRQA), a subsidiary of the Lloyd's Register Group. ISO 22301 is the internationally recognized Business Continuity Management System (BCMS), providing a number of significant benefits to the organization:

 

  • Improvement of business reputation leading to higher customer retention through increased performance record.

  • Enhanced business decision making ability as the company will have a better understanding of threats to operations.

  • Reduced risk of interruption to internal operations as a result of continuity incidents.

  • Helps safeguard the future of the business.

  • Increased ability to deliver service to customers in adverse conditions.

  • Reduction in the amount of potential down time; i.e. reducing the customers' risk.

  • Issues are identified and preventative actions are put in place to avoid disruptions to customers.

  • Increased staff competency through enhanced process and procedure.

  • Improves job satisfaction as employees are clear about what to do in cases of adverse conditions.

  • Boost morale and motivation through improved training capabilities.

 

Regular surveillance visits and certificate renewal visits every three years make sure that our BCMS continues to meet the requirements of the standard.

ISO 20000:2011
IT Service
Management System

 

Since 2015, we are ISO 20000 certified by Lloyd's Register Quality Assurance (LRQA), a subsidiary of the Lloyd's Register Group. ISO 20000 is the internationally recognized Information Technology Service Management System (ITSMS), providing a number of significant benefits to the organization:

 

  • Reduction in incidents and improved incident management.

  • Adoption of an integrated process to the delivery of IT services.

  • Reduction in response times and interruptions to IT services.

  • Improved management of IT-related costs, leading to financial savings.

  • Increased customer satisfaction from internal and/or external customers.

  • Enhanced customer satisfaction that improves client retention.

  • Consistency in the delivery of services and products.

  • Increased availability of IT services.

  • Improved IT service quality.

  • SLAs related to the service requirements agreed with customers are consistently managed and monitored.

  • Suppliers managed in a consistent and controlled way.

 

Regular surveillance visits and certificate renewal visits every three years make sure that our ITSMS continues to meet the requirements of the standard.